Support
User Guides &
Tech Notes
secure messaging solution  Secure IM FAQ
secure messaging solution  Knowledge Base
Annual Software Maintenance & Priority Hotline Support Program



Secure IM Support

 

Our support team is here for you every step of the way - from e/pop evaluation, to deployment and on-going maintenance. We provide the standard services below, plus custom professional services for pre-sales analysis, implementation, and training.

e/pop real-time software often becomes mission critical within just a few weeks of installation.

Important Updates:
Annual Support Program Overview: hotline support & s/w maintenance


Technical Support

Support Hotline
Americas: For immediate assistance, call us at +1-858-715-0970 during our business hours of 8:00 am to 5:00 pm weekdays, Pacific Time.

Europe: +44 (0)870 224 0415 from 08:30 to 17:30 weekdays, GMT

Support via E-mail
Click the link above. Technical support is available to answer questions related to the configuration, installation and operation of e/pop products.

Support Forums
Click the link above. The forums provide a resource location for technical discussions related to e/pop and other WiredRed products.

Knowledge Base
Click the link above. The Knowledge Base is database resource of technical notes, deployment tips, and technical Q&A for e/pop secure IM and Alert software and related components. You can search the Knowledge Base anytime.



Software Updates

e/pop Client Revision History (Secure IM/Alert)
Click the link above. A history of the changes, additions and fixes to the e/pop secure IM client products (e/pop Alert, Basic and Professional).

e/pop Enterprise Server Revision History (Secure IM/Alert)
Click the link above. A history of the changes, additions and fixes to the e/pop secure IM, Enterprise Server software.



Document Center

Secure IM User Guides & Tech Notes
User guides, administrative manuals and technical notes.


© 1998-2009 WiredRed Software. All rights reserved.
WiredRed Software and e/pop are registered trademarks of WiredRed Corporation.
All other trademarks are property of their respective owners.

+1 (858) 715-0970