Lori Scribner			Tom Toperczer
For WiredRed			WiredRed Software	
619-328-1114			(858) 715-0970	  

WiredRed’s e/pop Provides Instant Company-wide IT Alerts

More organizations adopting secure EIM for instant communication about viruses, server outages and application availability

San Diego, California – April 7, 2003 – WiredRed™, a provider of secure instant messaging (IM) and enterprise real-time communications software, today announced that the Shubert Organization, St. Rita’s Medical Center, Benelli Tecnomeccanica and the National Institute of General Medical Sciences, a component of the National Institutes of Health (part of the U.S. Department of Health and Human Services) have deployed e/pop® to better manage internal IT operations. e/pop enables the IT staff at these organizations to immediately notify groups of employees, or the entire staff about system, network and server outages, virus alerts and application upgrades and accessibility. 

“The real time capabilities of EIM and e/pop are well-suited for IT-specific applications,” said Allen Drennan, president and CEO of WiredRed. “The ability to send instant bulletins about system status not only saves time for IT personnel but makes everyone’s job easier by reducing stress company-wide because the entire staff is made aware of problems such as viruses or standard server maintenance issues at the same time.”

Shubert Ticketing Services provides the ticketing infrastructure, consisting of phone, Internet and box offices sales, for its own Broadway theatres as well as for 70 client-owned theatres in New York, Boston, Philadelphia and Washington DC. Shubert utilizes e/pop to notify all box office staff about software upgrades, as well as the current status of the system and network.

“We spent two years developing a new ticketing system and knew that once it went online there would be initial bugs and problems that could result in server outages,” explained IT Director Larry Yedwab. “Initially we tried to use email to broadcast messages but found that email was too easy to ignore and didn’t convey the sense of urgency we needed. We knew that using the phone wasn’t an effective use of our time. It wasn’t hard to determine that IM would work best in our environment.”

St. Rita’s Medical Center, part of the Catholic Healthcare Partners Network, also deployed e/pop for IT personnel to communicate about system and network issues.

“We sought a secure EIM solution that would meet HIPAA requirements and found that e/pop enabled us to stay HIPAA compliant and is highly flexible,” explained John Bickel, senior network analyst at St. Rita’s. “We were able to configure e/pop so that we can send text messages through our SMTP gateway to our PCS phones and pagers. That way we can stay in touch constantly and communicate about system issues no matter where we are.”

Italy’s Benelli Tecnomeccanica S.p.A., which provides design and manufacturing services to automotive and motorcycle companies such as Aprilia, Benelli Moto, Ducati, Piaggio, Moto Guzzi and Technogym, a fitness equipment company, deployed e/pop for fast inter-office communication and found that it is extremely useful as a means to inform all employees about the status of the network and applications.

“Sending instant IT alerts using e/pop makes my job so much easier,” Andrea Nardi-Dei, Benelli’s CIO explains. “I’ve created specialized messages that allow me to blast out an alert requesting that employees close the MRP application so I can upgrade it, to notify staff that new applications are available, or that I’ll be shutting down the server for maintenance.”

About e/pop
e/pop is a secure instant messaging and comprehensive real-time communications system for business. It offers a rich feature set designed to improve the efficiency of business communications. e/pop extends beyond traditional instant messaging to include presence management, text-based chat conferencing, application sharing, remote control and voice over IP conferencing. e/pop supports corporate standards for secure operations and central management, including directory integration, authentication and end-to-end encryption (with options such as RC4, DES, triple DES, AES & RSA). e/pop operates on all Windows 32 bit platforms, including Windows 9x, NT, 2000 and XP. 

e/pop Pricing
Pricing ranges from $15 to $40 per user. Volume purchase discounts are available.

About WiredRed
WiredRed Software is the leader of secure instant messaging and enterprise real-time communications software. WiredRed's Real-Time Routing Architecture, a secure, two-way communications platform, provides the foundation for the company's flagship product, e/pop and its e/pop Real-Time SDK. The company licenses its software to corporate IT organizations and an expanding network of business partners.

WiredRed Software holds a significant share of the enterprise instant messaging software market, with more than 3,000 corporate installations including Charter Communications, Wells Fargo, Scottrade, Royal Bank of Scotland, Merrill Lynch, Dominion Nuclear, Baker & McKenzie and Cooley Godward LLP. e/pop has also been deployed throughout hundreds of educational, local, state and federal government agencies including Northwestern University, U.S Army, Bureau of Land Management, National Institute of Health, Federal Bureau of Investigation and the Department of Labor. 

For more information visit the WiredRed web site at or contact the company directly at or +1 (858) 715-0970.


e/pop is a registered trademark, and WiredRed is a trademark of WiredRed Software.
All other marks are property of their respective owners.