FOR IMMEDIATE RELEASE
Lori Scribner			Tom Toperczer
Bailey Gardiner Inc.		WiredRed Software	
(619) 234-8282 ext. 128		(858) 715-0970
lori@wiredred.com		ttoperczer@wiredred.com	  

WiredRed to Provide Secure Instant Messaging
for Eight New Call Center Customers

Growing number of companies adopt Enterprise Instant Messaging (EIM) for internal call center operations resulting in faster problem resolution and increased customer satisfaction


San Diego, California – (September 28, 2002) -- WiredRed, the leader of secure instant messaging and real-time communications software, today announced that e/pop® 3.0 has been chosen by Charter Communications, Southwest Airlines, Telus, Royal Bank of Scotland, Schubert Organization, Software Spectrum, Symbol Technologies and BasicPhone to provide high-speed, secure instant communications in their call center operations.  These companies will utilize e/pop to drastically reduce customer call time and increase productivity by allowing call center employees to process and resolve customer requests in real time. 

The nine new customers join BellSouth, EchoStar, ABB Alstrom and Dominion Nuclear, among others, that have already deployed e/pop as part of their CRM initiatives.  e/pop provides the ability to instantly broadcast urgent messages and other time sensitive information that may impact customer service and can decrease the time spent resolving customer issues.

BasicPhone, Inc., which provides complete residential phone service in 12 states across the U.S., deployed e/pop in order to enhance customer service and hasten internal communications. “We also chose e/pop to help accelerate our response time to all customer service-related calls,” said Chad Kibodeaux, Sales & Marketing Director at BasicPhone, Inc.  “In addition, we can now instantly broadcast service-related information to our call center staff so they can provide quick answers to customers’ questions without having to put them on hold, which reduces customer call time and increases customer satisfaction overall.”

The administration capabilities in e/pop, including central management, feature select, client lockdown and integration with leading directory services are ideal for the call center environment.  “The comprehensive administration capabilities and security features were key factors in selecting WiredRed’s e/pop for secure instant messaging capabilities,” said James Bourgeois, Systems Administrator at BasicPhone, Inc. 

e/pop 3.0 is a secure instant messaging and comprehensive real-time communications system for the enterprise.  It offers a rich feature set designed to improve the efficiency of business communications.  e/pop extends beyond traditional instant messaging to include presence management, text-based chat conferencing, application sharing, remote control and voice over IP conferencing.  e/pop supports corporate standards for secure operations and central management, including directory integration, authentication and end-to-end encryption (with options such as RC4, DES, triple DES, AES, & RSA).

 “e/pop is a very cost effective solution for companies looking for ways to increase productivity and reduce costs in call center environments,” said Allen Drennan, president and CEO, WiredRed Software.  “The ability for customer service reps to communicate with each other and their supervisors in real time for instant problem resolution is an ideal application for secure instant messaging platforms like e/pop.”

About WiredRed
WiredRed Software is the leader of secure instant messaging and enterprise real-time communications software. WiredRed’s Real-Time Routing Architecture, a secure, two-way communication platform, provides the foundation for the company’s flagship product, e/pop, and its e/pop Real-Time SDK.  The company licenses its software to corporate IT organizations and an expanding network of business partners.  

WiredRed holds a significant share of the enterprise instant messaging software market, with more than 3,000 corporate installations including Baker & McKenzie, Blue Cross, Merrill Lynch, Pfizer, PriceWaterhouseCoopers, and hundreds of universities and local, state and federal government agencies.    For more information visit the WiredRed web site at http://www.wiredred-epop.com or contact the company directly at sales@wiredred.com or 858-715-0970.

 

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e/pop is a registered trademark, and WiredRed is a trademark of WiredRed Software.
All other marks are property of their respective owners.